Privacy Policy

Effective Date: [01/08/2025]

H A C ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or engaging with our air conditioning installation and maintenance services, you agree to the practices described in this policy.

1. Who We Are

H A C

hacluton@gmail.com
07843057397

We are a provider of air conditioning installation, servicing, and repair services in the UK.

2. The Data We Collect

We may collect and process the following types of personal data:

a. Personal and Contact Information

Full name

Email address

Phone number

Home or business address

Property details (e.g. access instructions, system details)

b. Payment Information

Payment or invoicing details (only as required to complete a transaction)

Note: We do not store payment card information ourselves. Any online payments are processed securely by third-party payment processors.

c. Technical Data (Website Use)

IP address

Browser type and version

Time zone settings

Pages viewed and time spent on our website

Device type and operating system

Cookies and similar tracking data (see Section 7)

3. How We Use Your Data

We process your personal data for the following purposes:

To provide quotes, services, and customer support

To manage bookings, appointments, and installations

To send service updates or reminders

To issue invoices and manage payments

To respond to enquiries or complaints

To comply with legal obligations

With your consent, to send marketing communications (you may opt out at any time)

Our lawful bases for processing your data include:

Consent

Contractual necessity

Legal obligation

Legitimate interests (e.g., managing and growing our business)

4. Who We Share Your Data With

We may share your information with:

Service providers who assist with administration, IT support, or communications (e.g., CRM software, email platforms)

Engineers or subcontractors who help deliver services at your property

Professional advisers (e.g., accountants, legal advisers)

Government or regulatory authorities where legally required

We ensure all third parties respect the security of your data and process it in accordance with UK GDPR.

5. How Long We Keep Your Data

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, we keep customer records for 6–7 years for tax and service history purposes.

6. Your Data Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request erasure (in certain cases)

Object to or restrict processing

Withdraw consent (where applicable)

Data portability (if applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: hacluton@gmail.com

You can also visit the ICO at https://www.ico.org.uk.

7. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser preferences or via our cookie consent banner.

For more details, see our [Cookie Policy]

8. Data Security

We take appropriate measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. These include secure servers, encryption, and limited access to your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

H A C

hacluton@gmail.com

07843 057397